Local Repair Service
for Boston Homes
Home Appliance Repair

Floor protection and appliance sliders come out of the van as a matter of course, not on request. On hundred-year-old pine boards and original tile — which is a great deal of what we work on — dragging a machine once is a repair somebody else has to make. Water goes off and the lines are drained before a dishwasher or a plumbed refrigerator moves, and gas is isolated at the shut-off before anything is disconnected. None of it is chargeable; it is simply how the visit runs.

Nearly all of them do — the Seaport and Kendall towers, and equally the self-managed six-unit association in Southie with one trustee who answers email on Tuesdays. Name the building when you ring and the coordinator files the certificate and books the service lift before anyone is dispatched. Being turned away at a front desk wastes your window, not just ours.

No — it is normal here, and it is worth telling us when you book so the technician arrives expecting it. Shared basement laundry in a triple-decker or a converted rowhouse usually means a long vent run, a drain shared with the units above, and a machine that three households use. All three change what we check first, and access to the basement is the thing most likely to hold a visit up.

Yes, and you should. A second appliance diagnosed on the same visit adds no further call-out, so it is worth walking the technician round before they pack up. We ask what else is in the property at booking for the same reason — the basement fridge and the freezer on the back porch are precisely the ones nobody remembers until the van is loaded.

Nearly always. Nothing is sold here, so where the machine came from and who touched it last has no bearing on whether it gets serviced. The one thing we do look for during the diagnosis is whether an earlier repair went in with the wrong part — that is a persistent cause of faults that keep coming back, and it is worth finding before more money goes the same way.

The phone is answered 24/7, including weekends and holidays, so you can always reach a person. Getting a technician to your door is the separate question: we run Greater Boston as a set of routes rather than one territory — the city neighbourhoods, the Cambridge–Somerville–Medford side, the Brookline–Newton–Quincy side and the North Shore each get worked as a block — so what is genuinely available depends on where the van already is. Call (857) 810-1119 and the coordinator will tell you what is actually open rather than booking a window we cannot hold.

Once the technician has identified the actual fault you get one price covering parts and labour together, and you approve it before anything is dismantled. Once you have agreed it, that figure holds even if the job takes longer than expected, and no separate labour line turns up at the end. If the fault turns out to be something we cannot put right, you are told that at the diagnosis rather than after a part has been ordered.

No. The rate is the same whenever you call, including nights, weekends and holidays. What changes overnight is availability rather than price: the line is staffed around the clock, but fewer vans are on the road, so a call taken at two in the morning is usually booked for first thing rather than dispatched on the spot. If it is a genuine emergency — a gas smell, water running, a freezer full of food — say so and you will get an honest answer about what can be done that hour instead of a booking that looks good on paper.

What is covered is the repair that was carried out, not the machine as a whole, so a different component failing months later is a new job rather than a warranty claim. Which of the two you are looking at gets stated plainly rather than argued about.